Custom Order Terms

Angie T’s Custom Designs

Payment

Payment is based on the order subtotal before tax and delivery. Orders under $100 are paid in full up front. Orders of $100 or more require a 50% deposit. The balance is due before pickup or shipping.

Embroidery

Embroidery is $1.50 per 1,000 stitches, with a $15 minimum for the first placement on an order. Each additional placement is $5 plus its stitch-count charge, without another $15 minimum. Large, complex, or multi-hoop embroidery is quoted individually based on stitch count, setup, and production requirements. Your total price is confirmed in writing before work begins.

Digitizing

Digitizing is completed by an outside provider. Digitizing is $15 per image, and larger designs cost more (usually $20–$25). If we already have your digitized file, there is no digitizing fee.

Design Work

Custom design starts at $50 and includes two revision rounds. Artwork creation, digitizing, and production are separate services identified in your quote.

Written Approval and Changes

Before production, you approve the item details, quantities, artwork, spelling, colors, design dimensions, and placement in writing. Silence is not approval. Production begins after required payment and written approval. Changes must be confirmed in writing, including any revised price or timing, before work continues.

Production Timing

Standard turnaround is 10 business days after written approval and required payment. Rush service is $25 per order when availability is confirmed. Your completion date is confirmed with your quote.

Team and Group Orders

One authorized contact approves the order for the group. Required payment is collected before work or garment purchases begin. If special-order garments require more than the standard deposit, the upfront amount is stated in the quote. Deposits are credited toward the order total.

Local Meetups and Delivery

Ordinary local meetups are free and arranged at a mutually agreed time and place. Unusually long trips or special delivery requests may have a fee, quoted and agreed in advance.

Cancellations and Refunds

Before work or purchases begin, payments are refundable. After work or purchases begin, we deduct completed, approved work and costs we cannot recover, provide an itemized explanation, and refund the remainder. A deposit is not automatically forfeited. Finished custom items made correctly to the approved specifications are not refundable for a change of mind. For a shop mistake or defect, we offer a correction, replacement, or refund appropriate to the problem.

Garments and Customer Supplied Items

Customers may supply garments, or we can purchase them and charge the garment cost separately, with no markup currently. If a shop mistake damages a customer-supplied item, we offer repair or a comparable replacement agreed with the customer. Exact matches may not be available. When repair or replacement is not practical, we discuss reimbursement. Sentimental or irreplaceable items are considered case by case, with risks discussed before we accept the work.